Troubleshooting

Issues with your ride

If you encounter issues during your ride (e.g., technical malfunctions or unexpected stops), report it immediately via the in-app support chat. Share details or photos so we can contact the operator and resolve it quickly.

I'm still getting charged after ending my ride

If you are still being charged, the ride may not have been closed properly. 1. Check your ride history in the umob app. 2. If the ride shows as still active, contact support via the in-app chat so we can investigate and request a correction from the operator.

Trouble locating a vehicle from the map

If you cannot find the vehicle that appears on the map, it may have been moved or rented by someone else. 1. Refresh the app. 2. If it still doesn’t appear, choose another nearby vehicle or contact support.

Trouble starting your ride

If your vehicle does not unlock or start: - Check your internet connection. - Check that you have a valid balance/payment method linked. - Restart the app and try again. - If it persists, report the issue in the app for further help.