Search for the articles here or browse the categories below.
Basics of umob and where to get help.
Rules and regulations for riding umob
How umob works
Contact umob Customer Support
Supported vehicles and operators
Service areas and availability
Create and verify your account.
Creating an account
Creating a umob account
Verifying your umob account
Change your email or phone number
I didn’t receive my verification code
Start, ride, and end trips (including parking rules).
Starting your ride
How to ride umob vehicles
Ending your ride
Using a parking station
Riding and parking zones
Fix common issues before, during, or after a trip.
Issues with your ride
I'm still getting charged after ending my ride
Trouble locating a vehicle from the map
Trouble starting your ride
Prices, payment methods, disputes, and refunds.
Payments – Ride costs and rates
Adding or updating a payment method
Was I charged incorrectly for my ride?
Refund policy
Manage your account settings.
Buy and use public transport tickets in the app.
Booking and paying for taxis via the app.
Pay-per-ride pricing for Eindhoven.
Monthly subscriptions for Eindhoven.
When services and pricing become available in Eindhoven.